Features
Userscom ships the features that actually move the needle for support teams: a fast widget, AI that organises and drafts, and a shared inbox that keeps nothing lost. No feature bloat. No upsells.
Free plan available · All features included on paid plans · No credit card
Fast, lightweight, and beautiful.
The Userscom widget loads under 30 KB — roughly 10x smaller than Intercom and 8x smaller than Zendesk. It appears instantly on any site, never blocks your page, and has no impact on Core Web Vitals. Style it to match your brand in minutes.
Your inbox, already sorted.
When a ticket arrives, our AI reads the message and routes it to the right tab before you open your inbox. Built-in tabs for Billing, Technical, and Feedback. Create custom tabs with plain-English rules like "tickets mentioning refund or chargeback". No tagging, no manual sorting.
Reply faster without sounding robotic.
When you open a ticket, the AI reads the full conversation history and drafts a reply in your voice. Review it, tweak a word or two, and send. Cuts average reply time significantly without sacrificing the human touch customers expect.
Handle billing support without leaving the ticket.
Connect Stripe, Paddle Billing (v2), or Paddle Classic (legacy vendor API) — any combination. When a customer opens a billing ticket, open the payment panel, look up their account by email, see all subscriptions, charges, and transactions, and issue a refund or cancellation in one click. No Stripe Dashboard or Paddle vendor panel required.
No ticket left unread.
Every team member sees the same inbox. Assign conversations to the right person, leave internal notes, and see who is already responding. No more two agents replying to the same ticket, no more tickets lost in a personal mailbox.
Know who you are talking to before you reply.
Pass any attribute you want — name, email, plan, company, signup date, or anything custom — using one JavaScript call. Every attribute appears right alongside the ticket. Your team always has the full picture without opening another tab.
Email becomes tickets automatically.
Forward your support email to Userscom and every message becomes a ticket — already sorted by AI. Customers can reply via email or chat and you handle both from the same inbox. No separate tool needed for each channel.
Live on your site in under 2 minutes.
Paste one script tag and the widget is live. One JavaScript call to identify users. That is the entire installation. Works on React, Next.js, Shopify, WordPress, Webflow, or any plain HTML page — no build step, no native SDK required.
If it runs JavaScript, it works.
No platform restrictions. Add Userscom to a React SPA, a static marketing site, a Shopify store, or a Django-rendered page. The same single script installs on all of them. No native mobile SDK is needed for web-based support.
No feature tiers. No AI add-ons. Everything above is included from the Starter plan at $8/month.
Free plan forever · No credit card · Cancel anytime