Team inbox · Assignment · Collaboration
Everyone on your workspace sees the same inbox. Assign conversations, avoid double replies, and keep history in one place — without paying per agent like Intercom or Zendesk.
Starter 2 members · Advance 5 · Pro unlimited
The workflow
Tickets land once. Your team decides who owns them — and everyone else can still see the thread.
Chat, email, or form — one conversation visible to the whole workspace.
Pick a teammate from the ticket sidebar. Ownership is obvious at a glance.
Reply, use AI drafts, run Custom Actions or billing tools — history stays on the ticket.
Capabilities
No more forwarding threads between personal Gmail accounts or losing context in Slack.
Assign any ticket to a member. Filter and focus on what is yours.
See who is online and reduce the chance two people answer the same customer at once.
Plans include a fixed team size — not $55–74 per seat. Advance covers 5 people for $16/mo.
Organisation and drafts are workspace features, not per-agent licenses.
Chat and email tickets live side by side so the team never splits tools.
Why teams switch
Pain you remove
What Userscom includes
Plus everything else
Yes. All members of a workspace see the same tickets. You can assign conversations so ownership is clear while history stays shared.
Free includes 1 member, Starter 2, Advance 5, and Pro unlimited. Limits are per plan — not multiplied per seat price.
Yes. The full ticket thread is visible to the workspace so handoffs do not lose context.
Owners and admins invite teammates from Settings → Team. Invitees join the org and appear in the assignee list.
Usually yes. Those products charge per agent. Userscom Advance includes 5 members for $16/month total with AI included.
Invite your co-founder or support hire without opening another seat invoice.
Flat plans · Shared tickets · AI included on paid plans