Email · Tickets · Unified inbox
Point your support address at Userscom and every message is a ticket — sorted by AI, visible to the team, and replyable from the dashboard or email. Chat and email finally share one inbox.
Email ticketing on paid plans · Chat on free too
The workflow
Customers keep using email. You get tickets, assignment, AI, and billing tools.
Customers write to your familiar support email. Userscom receives and creates tickets.
Same organisation pipeline as chat — Billing, Technical, or your custom tabs.
Answer from the Userscom composer or continue over email. The thread stays unified.
Capabilities
Incoming support mail becomes trackable conversations with full history.
No more “who has the Gmail login?” — the whole workspace sees the thread.
Organisation and draft replies work on email tickets the same way as chat.
One product for people who email and people who chat — no channel silos.
Custom Actions, Stripe/Paddle, and attributes available on email tickets too.
Customers can keep replying by email while you work from the dashboard.
Who needs this
Common scenarios
What you avoid
Plus everything else
Support email is received by Userscom and turned into tickets. You reply from the dashboard or email; customer replies continue the same thread.
Email ticketing is part of paid plans (Starter and above). The free plan focuses on live chat with conversation limits.
Yes. The conversation stays threaded so email replies map back to the same ticket.
Yes. AI ticket organisation and AI draft replies apply to email tickets just like chat.
No. Userscom is a unified inbox — chat widget conversations and email tickets live together.
Start free on chat, upgrade when you are ready to connect email ticketing.
Unified chat + email · AI on paid plans · Flat team pricing