AI · Draft replies · Human in the loop

Reply faster without sounding robotic.

Open a ticket and AI has already read the thread and drafted a reply. Tweak a sentence, hit send, move on. Human judgment stays in the loop — busywork does not.

Try AI drafts See pricing

Included from Starter ($8/mo) · No AI add-on

The workflow

From open ticket to sent reply in seconds.

Drafts use the full conversation — not a generic macro — so you stay accurate and personal.

Customer writes in

Chat, email, or form — the thread lands as a ticket with full history attached.

AI drafts a reply

When you open the ticket (or request a draft), AI proposes a response grounded in the conversation.

You approve and send

Edit freely or send as-is. Customers get a thoughtful reply; you keep control.

Capabilities

Speed with your judgment.

Full-thread context

Drafts consider prior messages so you do not repeat yourself or miss what was already said.

Ready when you are

Spend less time staring at a blank composer. Start from a solid draft every time.

Edit freely

One click to use the draft or rewrite any part. AI assists — it does not auto-send.

No separate AI plan

Draft replies ship with Starter and above. No Fin-style surcharge for writing help.

Works across channels

Draft for chat and email tickets from the same inbox workflow.

Pairs with context

Customer attributes beside the ticket help you personalise before you hit send.

When drafts shine

Keep the human touch. Lose the blank page.

Ideal for

Repetitive “how do I…” questions
Billing clarifications after a refund
Onboarding and setup help
Solo founders answering after hours
Teams that want consistency of tone
High volume without hiring another seat

What it is not

Not an unattended chatbot that invents policies
Not auto-sending without your review
Not locked behind an enterprise AI SKU
Not a replacement for Custom Actions or refunds
Not limited to chat-only tickets
Not trained to replace your product knowledge forever — you still edit

Plus everything else

Drafts sit inside the rest of Userscom.

AI Ticket Organisation

Sorted tabs, then draft and send.

Live Chat

Draft replies to live conversations.

Email Ticketing

Draft email answers in the same UI.

Stripe & Paddle

Handle billing, then draft the reply.

Custom Actions

Fix the account, then write the update.

Shared Team Inbox

Collaborate on drafts as a team.

Frequently asked questions

No. Userscom drafts a reply for you to review. You edit if needed and send. Humans stay in control.

The draft is based on the conversation history on the ticket so the suggestion matches what the customer already said.

AI draft replies are included from the Starter plan at $8/month. They are not available as a separate expensive AI add-on.

Absolutely. The composer works normally. Drafts are there when you want a head start.

Drafts adapt to the specific thread instead of pasting a static macro. You can still write anything you want — AI just reduces blank-page time.

Stop staring at an empty reply box.

Start free, upgrade to Starter when you want AI drafts on every ticket.

Start free, no card needed See pricing

AI drafts from $8/mo · Review before send