Paddle Billing · Paddle Classic · Customer Support
Userscom connects to Paddle Billing and Paddle Classic. When a customer opens a billing ticket, see their subscriptions and transactions, issue a refund, or cancel — all in one place. No Paddle dashboard tab-switching.
Free plan available · 2-minute setup · No credit card
The workflow
Before Userscom, you'd open the ticket, then open Paddle, search for the customer, find the transaction, click refund, come back. Now that whole thing happens inside the ticket.
A customer messages about a charge or wants to cancel. Their ticket lands in your Billing tab, already sorted by AI.
Click the payment icon inside the ticket. Look up their Paddle account by email — subscriptions, transactions, and status appear instantly.
Issue a refund or cancel the subscription from the panel. Confirm with one click. You never touch the Paddle dashboard.
Capabilities
Type the customer email inside any ticket and instantly pull their Paddle account — name, subscription plan, billing status, and payment history.
See all subscriptions (active, paused, cancelled, past due) and individual transactions with amounts and dates — without logging into Paddle.
Select any transaction and issue a full refund from inside the ticket. Works with both Paddle Billing and Paddle Classic.
Cancel a customer's subscription directly from the ticket panel. No need to find them in the Paddle dashboard separately.
Filter by active, past due, trialing, paused, or deleted (Classic) / canceled (Billing) so you can find the right subscription quickly.
Paddle API keys are stored securely and configured once by an admin. Agents can use the panel without individual Paddle access.
Both APIs supported
Whether you're on the modern Paddle Billing API or still running on Paddle Classic, Userscom handles both. Switch between them inside the same ticket panel.
Paddle Billing
Paddle Classic
Built for indie hackers
When you're a solo founder using Paddle to sell your SaaS, every billing ticket is a context-switch: support tool, Paddle dashboard, maybe Stripe, back to support. Userscom cuts that to one tab. Handle the ticket, look up the Paddle account, issue the refund, close the ticket — done.
Stop bouncing between tabs. Everything you need to resolve a billing ticket is on one screen.
No remembering which dashboard is for what. Open the ticket, open the payment panel, act.
You don't need an enterprise support platform. Userscom gives you what Intercom costs 9x more for.
Plus everything else
The Paddle integration sits inside a full customer support product — live chat, AI, and shared inbox included.
~30 KB widget. One script tag. Loads instantly on any site.
Billing tickets auto-route to your Billing tab before you open them.
AI reads the ticket and writes a reply. Edit if needed, send in one click.
Look up customers, view subs & transactions, refund and cancel — inside the ticket.
Pass plan, company, custom attributes — visible on every ticket.
One script tag. One API key. You're live.
Yes. Userscom connects to both Paddle Billing (the modern v2 API) and Paddle Classic (the legacy vendor API). You can have both active at the same time and switch between them inside the ticket panel.
No. Once your Paddle credentials are saved, the payment panel appears inside every support ticket. You look up the customer, see their subscriptions and transactions, and trigger a refund or cancellation — all without opening the Paddle dashboard.
You can look up a customer by email, view all their active and past subscriptions, view individual transactions, issue a refund on any transaction, and cancel a subscription. Both Paddle Billing and Paddle Classic actions are supported.
Yes. Credentials are stored encrypted per organisation and are never exposed in the frontend. Only workspace admins and owners can add or remove Paddle credentials.
Yes. When looking up a customer, you can filter by subscription status — active, past due, trialing, paused, or deleted (Classic) / canceled (Billing). Useful when a customer contacts you about a subscription that already ended.
No. The integration is configured once by an admin using your existing Paddle API key. All team members can then use the payment panel in tickets without any individual Paddle credentials.
Connect your Paddle account, install the widget, and start handling billing tickets without leaving your inbox.
Free plan forever · No credit card · Works with Paddle Billing & Classic