AI · Ticket organisation · Tabs
When a ticket arrives, AI reads the message and routes it to the right tab — Billing, Technical, Feedback, or rules you write in plain English. No tagging. No manual sorting.
Included from Starter · No separate AI plan
The workflow
Chat, email, and form tickets all get the same AI routing the moment they land.
Customer chats, emails, or submits a form. Userscom creates a ticket with full message context.
The model classifies intent and assigns a tab — built-in categories or your custom rules.
Jump straight to Billing or Technical. Assign, draft, and resolve without digging through noise.
Capabilities
Start with sensible defaults for Billing, Technical, and Feedback — then customise freely.
Create tabs like “tickets mentioning refund or chargeback” without learning a query language.
Chat, email, and form submissions get the same AI organisation — one inbox model.
Ticket organisation is included from the Starter plan at $8/mo. Not a $50–100 add-on.
Route by customer attributes (plan, company, etc.) as well as message content.
Match on subject, from, or body so VIP domains and known patterns land in the right place.
Use cases
Great for
What you configure
Plus everything else
When a ticket is created, Userscom reads the message (and can use attributes or email rules) and assigns it to a tab. You see an organised inbox instead of one undifferentiated pile.
Yes. Create AI-detect tabs with plain-English prompts, user-attribute tabs, or email-field rules. Reorder tabs to match how your team works.
No. AI ticket organisation is included from the Starter plan at $8/month. Many competitors charge separately for AI features.
Yes. Chat, email, and form submissions all become tickets and go through the same organisation pipeline.
You can still work the ticket normally and refine tab rules over time. Organisation is there to save triage time, not lock you into a wrong category.
Start free, turn on tabs, and let AI handle triage while you handle customers.
AI organisation from Starter · Free plan to try the product